Most firms are finding that they are recovering less from copies each year. Ten years ago, almost 97% of all clients reimbursed the firms for copies. It was pretty simple to put a cost recovery system in place and expect to collect the money, but times have changed.

With clients putting more pressure on their firms, they can no longer rely solely on a cost recovery model and will continue to experience declining recoveries. Firms that rely solely on that model will continue to experience declining recoveries.

nQueue provides today’s legal firms with cost Management and cost control along with cost recovery to reverse the trend of declining recoveries and improve profitability firmwide.